Longterm relationships matter
Clients, and customers become partners
Often, as creatives and introverts, we struggle with chit-chat and small talk. We'd rather develop long-term relationships with the best clients and customers. We love building trust and psychological safety, and we enjoy partnering with clients with bespoke programs for at least six months to achieve the best results.
Find some references: Consultek Group (Sky Production, Broadcast & Creative Hub Engineering; Sky Learning Hub, Customer Value and Service Excellence; Sky KM; Consultek; Consultek Group Academy; Ospedali Riuniti Marche; DIRMT; ASET Fano; SIGE Polverigi), MetApprendo (Federmeccanica), Sistemi Formativi Confindustria (Digitronics, WBL), Confapi, Università dei Saperi, Teléfonica Universidad, PWC, HRC (AstraZeneca, MPS, Oracle, CWT, HRC Sitges Summit), TAG School, ICE (ITA Italian Trade Agency, Sprint, Finest), LUISS Open Consulting (Digital Innovation Hub Marche, ATKearney, KSA), LUISS Business School, LUISS Guido Carli, LuissX, HFarm, Axiom Groupe.
Measuring longterm impact
Working across many industries
Overarching learning objectives, measurable learning goals and observable intended learning outcomes drive us. We send out pre and post-surveys to validate results from in-presence, remote and hybrid sessions. NPS score is consistently above 80 and top percentile, but we always listen to feedback, refine and improve. It's the medium and long-term check of participants' happiness and their progressions that make the difference in our impact metrics.
IT & Telecom
Communications & Entertainment
Marketing & Communications
Financial & Professional Services
Design & Engineering
Resources & Infrastructure
Growing brand advocates
We love it when our partners turn into enthusiastic advocates for our approach, and you can find open quotes and awards on LinkedIn Recommendations. Here follows the anonymous feedback that nurtures us after each session; of course, you'll find good things only:
“Francesca has an exceptional, revolutionary approach that inspires you to spontaneously change how you approach work and stimulate ideas and creativity” (Team Leader, Learning Hub, Sky Italia).
“From experience, I can assure you that Francesca rides the challenge of cultivating learning based on a digital mindset and data-driven” (Senior Director, Engineering & Operations, TIM).
“Thank you, Francesca, for the energy you put into the sessions and the positivity you transmitted to us” (People Leader, Production Broadcast & Creative Hub Engineering, Sky).
“Special thanks to our Prof. who was able to involve us interactively thanks to her immense humanity, empathy and knowledge" (Digital Marketing Master Student, Milan, LUISS Business School).
"Thank you, Francesca, for everything you transmitted in all the meetings. You inspired, taught and made me grow professionally" (Team Member, Learning Hub, Sky Italia).